Ethics: Ch.1

• Ethics: behavior that is consistent with the principles, norms, and standards of business practice that have been agreed upon by society 
  
• We believe that education institutions and work organizations should teach people about ethics and guide them in an ethical direction. Adults are op to, and generally welcome, this type of guidance. Ethical problems are not caused entirely by bad apples. They're also the product of
  bad barrels- organizational systems that either encourage unethical behavior or merely allow it to occur. Making ethical decisions in today's complex organizations isn't easy. Good intentions and a good upbringing aren't enough. The special knowledge and skill required to make good ethical decisions in a particular job and organizational setting may be different from what's needed to resolve personal ethical dilemmas, and this knowledge and skill must be taught and cultivated.
  
• The ethical decision-making process
  
  • Moral awareness
    
    • Recognizing the existence of an ethical dilemma
      
  • Moral judgment
    
    • Deciding what's right
      
  • Ethical behavior
    
    • Taking action to do the right thing
      
  • Influenced by two types of factors
    
    • Characteristics of individuals
      
      • Individual Differences
        
      • Cognitive biases
        
    • Characteristics of organizations
      
      • Group and organizational pressures
        
      • Organizational culture